Support Queue Improvements: Bug Reports & Screenshot Attachments
The Convelyn support queue now includes a dedicated Bug Report category and the ability to attach PNG or JPG screenshots when submitting a ticket.
What Changed
The support ticket system has been upgraded with two frequently requested improvements.
Bug Report Category
The support ticket form now includes Bug Report as a dedicated category option, alongside the existing General, Technical, and Billing categories. This helps the support team triage issues faster and route bug reports directly to the engineering queue.
Screenshot Attachments
Users can now attach a PNG or JPG screenshot when submitting a support ticket. This is especially useful for bug reports where a visual of the issue communicates far more than a text description alone.
- Accepted formats: PNG, JPG/JPEG
- Maximum file size: 5 MB
- Screenshots are stored securely and visible to the admin team in the support ticket view
How to Use It
1. Open the Help & Support dialog from the sidebar or any page footer. 2. Select Bug Report from the Category dropdown. 3. Describe the issue in the description field. 4. Click Attach Screenshot to upload a PNG or JPG. 5. Submit — the admin team will receive the ticket with your screenshot attached.
These improvements are live for all users immediately.